Sales, Marketing & Customer Service
Whether you are considering an on-premise or hosted CRM solution, Microsoft Dynamics CRM 2011 is the new standard that all other CRM systems will be measured against.
The application’s predecessor – Dynamics CRM 4.0 – was itself a huge leap forward in terms of enterprise scalability, performance and architecture; Dynamics CRM 2011 raises the bar even higher.
CRM 2011 includes a native Microsoft Outlook Client, an Office-like Ribbon and more user personalization options. It also provides guided process dialogues, inline data visualisations, performance and goal management capabilities and real-time dashboards.
CRM THAT PROVIDES CHOICE AND FLEXIBILITY
Microsoft Dynamics CRM 2011 Online provides organisations with a choice. For some businesses, consuming and paying for the software as a service is ideal; for othes, installing the software in their own environment and paying for the software upfront is a better option. Fabric’s Business Solutions Team can help you evaluate both options and decide which model is suitable for your organisation.
We offer full customisation and integration with other Microsoft line of business applications, such as SharePoint 2010, Microsoft NAV and Microsoft’s Business Intelligence products.
We would be pleased to organise a free trial of Microsoft Dynamics 2011 for you – please contact us and we will set the ball rolling.
CRM TO STREAMLINE YOUR BUSINESS AND OPTIMISE PERFORMANCE
Marketing: Maximize Marketing Spend
Improve your organization’s marketing effectiveness with Microsoft Dynamics CRM. Provide your marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking and insightful analytics to improve your marketing effectiveness.
Sales: Win More Deals
Spend more time on selling and less time on administrative tasks with Microsoft Dynamics CRM. Take advantage of full lead to cash visibility, lead and opportunity tracking, streamlined approvals and real-time sales forecasts to drive increased sales output and higher close rates.
Customer Service: Delight Customers
Provide compelling customer service experiences that build customer loyalty with Microsoft Dynamics CRM. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing and enable more effective account management- all while helping to contain service costs.
Extended CRM: Optimize All Relationships
Use the inherent flexibility and extensibility of Microsoft Dynamics CRM to maximize the value of all relationships. Quickly create custom business applications and industry solutions without compromising on capabilities, budget or delivery time right from within Microsoft Dynamics CRM.
ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities.
Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.