Sales, Marketing & Customer Service
Fabric Technologies is a Microsoft Gold Partner with considerable expertise in developing and deploying Microsoft Dynamics CRM 4.0 in order to generate real, tangible and measurable business value for our clients.
Our methodology is built around establishing a thorough understanding of each of our customers’ businesses and their strategic and commercial goals before tailoring and deplying a CRM solution that matches their exact requirements.
We have extensive experience in deploying Microsoft Dynamics CRM within a wide range of professional services companies and have particular expertise in working with businesses and organisations within the financial services sector.
Our Business Solutions team includes CRM consultants, project managers, certified systems and software engineers and Microsoft certified trainers. This means that we can take care of every stage within the lifecycle of a CRM deployment project; from pre-planning, through to development, delivery and user training.
The Importance of Training
We are committed to ensuring that all end users are fluent and happy in their use of a new CRM system and that thorough training, tailored to the differing needs of people within an organisation is an important element in ensuring that the project is a success.
It may sound obvious but the rapid adoption, take-up and usage of a new CRM system is directly proportional to the confidence and enthusiasm of the personnel who will be using it – the expert training we provide is geared entirely towards generating this.
Contact Us
We would be pleased to demonstrate Microsoft Dynamics CRM 4.0 to you and to discuss any ideas, plans or commercial goals you have in place. For an informal discussion, please feel free to contact us.
About Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. The system gives you the capability to easily create and maintain a clear view of customers from first contact through to purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
- • customer segmentation
- • campaign planning and execution
- • data extraction and cleansing
- • analytics and reporting
- • marketing/sales collaboration tools
- • information sharing portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities and close more deals faster. Microsoft Dynamics CRM provides:
- • lead and opportunity management
- • account and contact management
- • territory management
- • forecasting and sales analytics
- • offline and mobile device access
- • quick access to products, pricing and quotes
Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
- • account and contact management
- • case and interaction management
- • product and contract management
- • knowledge-base management
- • service scheduling
- • workflow across teams and groups
- • service reporting and analytics.
ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities.
Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.