FSA Mobile Phone Recording Legislation

Background

In 2008 the FSA made it compulsory for the majority of companies under its jurisdiction to record business calls made over fixed lines. Since then we’ve helped many of our financial services clients achieve full compliance with this legislation.

In November 2010 the FSA announced that it would be removing its exemption of the recording of mobile phone calls, making it compulsory for companies to record all businesses communications made via mobile devices. In addition to calls, companies would also be required to record business related emails, text and instant messages and to retain this information for a minimum of six months.

In order to provide companies with adequate time to prepare and implement the highly specialised equipment necessary to comply, the FSA announced that the legislation would come into force within one year and an inception date of 14th November 2011.

Fabric & Obsidian Wireless

In order to provide our clients with the best possible solution – one that is 100% market ready and able to provide full FSA compliance, we are working closely with Obsidian Wireless – the UK’s leading developer of mobile recording platforms.

Obsidian’s Mobile Compliance Suite is the only one of its kind built upon Tier 1 carrier-grade technology which has been developed to capture and store data as well as voice – even when a user is roaming outside of the UK. The Mobile Compliance Suite has been developed specifically to help financial services companies comply with both the FSA legislation and EEC privacy laws.

The Mobile Compliance Suite is available both on premise and as a hosted offering, fully managed by Fabric’s specialist voice and data team. We can provide guidance as to which option is most suitable for a company and thereafter take care of every aspect of the project; from design, deployment and integration through to providing on-going management services and support.

Consultation Paper

We have produced a consultation paper that reviews Obsidian Wireless’ Mobile Compliance Suite alongside a number of other solutions which are available. To request a complimentary copy of this document or to speak with one of our specialist consultants, please call us on 020 7841 6700.