Always available

Everyone in business today has a busy schedule. There is also an expectation that we will always be available when it’s possible and when it’s not, that we will respond as soon as we can. In order to meet these expectations we have all embraced email, mobile phones and text and mobile messaging. We can now, in theory, keep in touch whether we are in a meeting, on the move, on a client’s site, or working at home.

In practice though, it is not always that simple. With so many different forms of communication being used, it’s difficult to know which will be the quickest way to get hold of someone at any given moment. Voicemails may not be picked up and emails left unread for hours. Imagine how much time is wasted by callers leaving and sending multiple messages and by intended recipients picking up these duplicated communications.

Presence solutions address this problem elegantly by giving all users who have authorised access to have visibility of where an individual co-worker is at any time. That means it will always be possible to see whether that person is in the office, in a meeting, on holiday, has left for the day and so on. It will tell you whether that is free or not now and when they will next become available, and how they can best be contacted.

This saves everyone time and makes communications much more efficient.

We can provide a range of different solutions from Cisco, Microsoft and IPFX, and we can bring these and other best of breed technologies together, integrating systems with your key applications to provide you with presence solution that will make it easier for your people to always keep in touch with each other and with your customers, suppliers and business partners.